1. Overview
EnergyForge offers two plans: Starter (free) and PRO (€9.99 one-time). This Refund Policy explains your refund rights under the EU Consumer Rights Directive and how to request a refund.
2. PRO Plan (€9.99 one-time)
Under EU law, you have a 14-day right of withdrawal for digital content. However, this right is forfeited once the digital service has been fully performed — in our case, once your personalized plan has been generated and delivered to your dashboard.
You are eligible for a full refund within 14 days of purchase IF your personalized plan has not yet been generated (e.g., due to a technical issue).
Once your plan is generated and visible in your dashboard, the service is considered delivered and refunds are not available under standard policy.
Exceptional circumstances: If you experienced a genuine technical problem, an accidental duplicate purchase, or another bona fide issue, please contact support@energyforge.app within 14 days and we will review your case individually.
3. How to Request a Refund
- Email support@energyforge.app with your account email and order details.
- We will respond within 3 business days.
- Approved refunds are processed via Stripe to the original payment method within 5–10 business days.
4. Chargebacks
Please contact us before initiating a chargeback with your bank — we are committed to resolving issues quickly and fairly. Fraudulent chargebacks may result in account termination.
5. Contact
Email: support@energyforge.app
Seller: m2lisa trade s.r.o., ID No. (IČO) 17664331, Karlovo náměstí 313/8, Nové Město, 120 00 Prague 2, Czech Republic